Privacy Policy

Last updated: February 27, 2026

This Privacy Policy describes how LedgerFlow collects, uses, and protects your personal information. We are committed to safeguarding your data and ensuring transparency in all our practices. Your privacy is our highest priority when you use our accounting software and digital bookkeeping services.

Information We Collect

We collect various types of information to provide and improve our services. When you register for an account, we gather your name, email address, phone number, and business details. We also collect information about how you interact with our platform, including login times, features accessed, and pages visited.

Additionally, we automatically collect technical information such as your IP address, browser type, operating system, and device information. We use cookies and similar tracking technologies to enhance your browsing experience and understand usage patterns. Payment information is collected securely when you subscribe to our services, though we do not store complete payment card details.

How We Use Your Information

We use the information we collect to deliver, maintain, and improve our accounting and bookkeeping services. Your data helps us personalize your experience, provide customer support, and send important account notifications. We analyze usage patterns to optimize our platform features and develop new functionality that meets your needs.

We may use your email address to send you service-related announcements, updates about features, and information about our products. Marketing communications are sent only with your consent and can be managed through your account settings. We never sell your personal information to third parties without explicit permission.

Your Rights and Choices

You have the right to access, correct, update, or delete your personal information at any time. You can manage your account settings directly through our platform or contact us to request changes. We provide tools to download your data in a portable format and will assist you with data portability requests.

You can opt out of marketing communications by unsubscribing from emails or adjusting your notification preferences. You also have the right to restrict how we use your information for certain purposes. If you have concerns about our data practices, you may contact your local data protection authority.

Cookies and Tracking Technologies

We use cookies to improve your experience on our platform. These small files are stored on your device and help us remember your preferences, keep you logged in, and analyze how you use our services. We use both session cookies, which expire when you close your browser, and persistent cookies that remain on your device for longer periods.

Essential cookies are necessary for our platform to function properly and cannot be disabled. Analytics cookies help us understand user behavior and improve our services. You can control cookie settings through your browser preferences, though disabling certain cookies may affect functionality.

Data Security and Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, and destruction. Our servers use SSL encryption to secure data transmitted between your device and our platform. We regularly update our security protocols and conduct security audits to identify and address vulnerabilities.

All employee access to customer data is restricted and monitored. We maintain strict confidentiality agreements with our team members and third-party service providers. While we strive to protect your information, no security system is completely impenetrable, and we cannot guarantee absolute security.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, and delivering services. These partners are bound by confidentiality agreements and are only permitted to use your information as necessary to provide these services.

We do not control the privacy practices of third-party services. We encourage you to review their privacy policies before sharing information. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete such information and terminate the child’s account.

International Data Transfers

As we operate in Malaysia and may use international service providers, your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws than your home country. By using our services, you consent to such transfers.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, and legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of our services constitutes acceptance of the revised policy.